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Privacy Policy

Effective Date: August 2025

Welcome to the website of Triond Remodeling and Design ("Triond," "we," "our," or "us"). Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, forms, text messaging, phone calls, and other services.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or provide us with your information.


1. Information We Collect

We may collect the following types of information:
 

A. Information You Provide Directly
 

  • Contact Forms: When you fill out a form on our website (such as a request for a quote or consultation), you may provide your name, phone number, email address, project details, and other relevant information.

  • Phone Calls/Text Messages: If you call or text us, we may collect and store your phone number, call duration, and SMS message content, as well as any additional information you provide during the conversation.

  • ​Emails: If you email us, we collect your email address and the content of your communication.
     

B. Automatically Collected Information

When you visit our website, we may automatically collect:
 

  • IP Address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Referral URL


This data helps us analyze website traffic and improve our site’s performance and user experience.



information will be handled in accordance with our Privacy Policy. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

2. How We Use Your Information

We use the information we collect to:
 
  • Respond to your inquiries and provide estimates or consultations
  • Schedule appointments and coordinate services
  • Send follow-up messages via text, email, or phone
  • Improve our website and customer service
  • Send marketing communications (with your consent where required)
  • Detect and prevent fraud or abuse

     
3. Text Messaging and Phone Calls

By providing your phone number through our website, forms, or over the phone, you consent to receive communications from Triond Remodeling and Design, which may include:
 
  • Appointment confirmations or updates
  • Project-related discussions
  • Marketing or promotional offers (you may opt out)
  • Customer feedback requests

These communications may be sent via SMS, MMS, or voice call, including through automated systems.

You may opt out of marketing texts at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at (415) 323-0542 . Opting out of marketing texts will not affect transactional or project-related communications.
 
4. Sharing Information

We do not sell your personal information. We may share your information only under the following conditions:
 
  • With trusted service providers who assist us in running our business (e.g., CRM platforms, text messaging services, website hosting)
  • When required by law, subpoena, or legal process
  • To protect our rights, property, or safety, or that of our users or others.

Any third-party service providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services, or as required by law.
 
5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or storage system can be guaranteed 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, understand usage patterns, and improve content. You may choose to disable cookies in your browser settings, though this may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:
 
  • Access the information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Withdraw consent (where applicable)

To exercise any of these rights, contact us at:

📧 info@triondinc.com
📞 (415) 323-0542
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